Logitech General warranty terms and conditions

Territorial scope:
Poland, Czech Republic, Slovakia, Hungary, Lithuania (from 2.01.2022), Latvia (from 2.01.2022), Estonia (from 2.01.2022)

Supported brands:
Logitech, Logitech G, Blue, Jaybird, Ultimate Ears, Astro

Warranty service

Logitech guarantees efficient operation of devices provided they are used according to the intended purpose and the technical and operational conditions described in the Service Manual and the Warranty Card from the date of purchase (or delivery as may be required in certain jurisdictions). Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.

1. Warranty period

The warranty period is 24 or 36 months. You may also find this information by selecting your product in the Online Support section of our website at support.logitech.com.

Please note that, in the European Union, any warranty period less than two years shall be increased to two years.

2. How to report a claim

The first thing to do, if you think you may have a warranty claim, is to visit  support.logitech.com where you will find a wide range of Support and FAQ pages with valuable technical assistance.

If you do not find a solution on our website:

A. You can submit a claim to the Fixit service center at https://rma.fixit-service.com:

B. Submit a claim at a place of purchase.

Note: Remember that an imprecise or incomplete description of the defect may make it difficult or impossible to perform reliable diagnostic tests, and thus prevent the defect from being detected.

3. Required documents

In order to process a warranty claim, it is necessary to:

Note: The serial number / IMEI number alone is not sufficient to process a claim.

4. Your warranty rights

Logitech’s entire liability and your exclusive remedy for any breach of warranty shall be:

The choice of one of the above options is at the discretion of the authorized service center. The service center may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications.

Any repaired hardware product will be warranted for the remainder of the original warranty period.

5. What is not covered by the warranty

This warranty does not cover problems or damage resulting from:

When it turns out that the damage to the device is not covered by the warranty (has indication of tampering or physical damage, for example), the service center will send the customer an e-mail with a paid repair proposal or, in justified cases, send a device back without repair. In this case, the service center reserves the right to charge the costs of diagnostics and transport.

This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any electronic device or personal property that is not a Logitech product.  This warranty also does not cover Logitech products used by businesses for the purpose of providing end users with Internet access for a fee. 

6. National Statutory Rights

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

7. No other warranties are given

No Logitech dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

8. Limitation of liability

Logitech shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if Logitech has been advised of the possibility of such damages.

Fixit service center shall not be liable for any accessories or equipment not included in the original kit and the problems associated with the interoperability of the claimed goods with third-party devices and software.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Post-warranty service

Note: in order to confirm the possibility of post-warranty repair and / or estimate a repair quote, please contact the service center first.

1. How to report a claim

On website https://rma.fixit-service.com:

In case of failure to submit a claim, the service reserves the right to return the device without repair. If you have any questions or concerns, please contact us ( Address and contact details of the service )

2. Required documents

In the case of post-warranty repair, the warranty card and proof of purchase are not required. Just remember to post a detailed description of the fault, which will allow us to fully diagnose the problem you are reporting.

3. Limitation of liability

Logitech shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if Logitech has been advised of the possibility of such damages.

Fixit service center shall not be liable for any accessories or equipment not included in the original kit and the problems associated with the interoperability of the claimed goods with third-party devices and software.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How to prepare the device for shipment

1. How to pack the device and send the package

After submiting a claim, send the complete device with all original accessories to the service center. Do not ship additional items that are not part of the original set. The exceptions should be previously agreed with the service center.

The equipment must be properly secured for transportation. We recommend using fillers and packing the device in the original or replacement packaging, which will sufficiently protect the contents against damage or destruction that may occur during transportation. We would like you to pay special attention to the risk of minor scratches that may arise as a result of insufficient protection of the device.

Logitech and Fixit do not take responsibility for any damages ocurred during transportation and resulting from improper or insufficient protection of the equipment. In such cases, both the removal of the reported defect, as well as the transport damage, will be possible only at the customer's expense.

Depending on previous arrangements with the service center, you can send the device at your own expense or via a courier ordered by the service center.

Note: If the courier does not pick up the parcel on the next business day or at the time chosen during claim registration, please contact us immediately ( Service center contact details).

2. If your package is damaged during shipment from the service center

When receiving the parcel check its contents and the condition of the device in the presence of the courier .

If you notice any signs of damage, e.g. deformed packaging, damage to the equipment, incompleteness, write a damage report with the courier, and then immediately inform the service center about the situation (Service center contact details).

If possible, take photos of the damage and how the device was packed. Photo documentation will certainly speed up the process of claiming compensation.

Note: Remember that claiming compensation from the carrier is possible only on the basis of the damage report!

Service center contact details

Poland
logitech@fixit.pl
Lithuania
logitech@lt.fixit-service.com
Latvia
logitech@lv.fixit-service.com
Estonia
logitech@ee.fixit-service.com
Claims from these countries are handled by the department:

FIXIT SA - Dept Krosno
Kazimierza Pużaka 37
38-400 Krosno
Poland
Czech Republic
logitech@cz.fixit-service.com
Slovakia
logitech@sk.fixit-service.com
Claims from these countries are handled by the department:

FIXIT SA
Nad Serafą 56A
30-864 Kraków
Poland
Hungary
logitech@hu.fixit-service.com
Claims from these countries are handled by the department:

FIXIT Hungary Kft.
Zsolcai kapu 9-11 / 49
3526 Miskolc
Hungary

Fixit hotline

Contact us regarding service claim
9 a.m. - 5 p.m.

In Polish

+48 13 492 61 05

In Hungarian

+36 46 500 388