Logitech guarantees efficient operation of devices provided they are used according to the intended purpose and the technical and operational conditions described in the Service Manual and the Warranty Card from the date of purchase (or delivery as may be required in certain jurisdictions). Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.

1. Warranty period

The warranty period is 24 or 36 months. You may also find this information by selecting your product in the Online Support section of our website at support.logitech.com.

Please note that, in the European Union, any warranty period less than two years shall be increased to two years.

2. How to report a claim

The first thing to do, if you think you may have a warranty claim, is to visit  support.logitech.com where you will find a wide range of Support and FAQ pages with valuable technical assistance.

If you do not find a solution on our website:

A. You can submit a claim to the Fixit service center at https://rma.fixit-service.com:

• The application must be registered by creating a new User Account, which will give you more functionality, or by using a simplified form without the need to register (limited functionality).
• Remember to print the service label with the claim number, which will be generated at the last stage of submitting the claim form, and stick it on the package with the device or write this number by hand on the packaging.
• You can send the device at your own expense or via a courier ordered by the service center. Fixit service center carries out door-to-door delivery service for all warranty claims and covers the transportation costs. The courier is ordered after the acceptance of the warranty claim on the website http://rma.fixit-service.com
  
  The parcel will be picked up from the indicated address on the next working day from the date of confirmation of the claim or on the date selected by the customer.
• If the courier does not pick up the parcel on the next business day or at the time chosen during claim registration, please contact us immediately ( Service center contact details), so that we can renew the collection order as soon as possible.
• If you have any questions or concerns, please do not hesitate to contact us ( Address and contact details of the service ).

B. Submit a claim at a place of purchase.

Note: Remember that an imprecise or incomplete description of the defect may make it difficult or impossible to perform reliable diagnostic tests, and thus prevent the defect from being detected.

3. Required documents

In order to process a warranty claim, it is necessary to:

• Attach a copy of the document of purchase (receipt / invoice). Please do not send originals!
• Fill in the serial number in the claim form. The number should be taken from the device, not the packaging. In the case of the mouse + keyboard set, the serial number should be written down from the keyboard. In case there is no serial number on the device, select "Unavailable".
• For pre-sale claims, a copy of the document from the distributor is required.
  
• If you are a seller / distributor and have your internal claim number, fill it in our system during the registration of the claim. This will make it easier for you to search for a complaint in your User account and improve contact with our Customer Care.

Note: The serial number / IMEI number alone is not sufficient to process a claim.

4. Your warranty rights

Logitech’s entire liability and your exclusive remedy for any breach of warranty shall be:

• to repair or replace the hardware (in case the repair is not possible). If the replacement with the same model is not possible, the service center will replace the device with a successor product or another product agreed with the customer. The service center does not refund the costs of the purchased device.

The choice of one of the above options is at the discretion of the authorized service center. The service center may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications.

Any repaired hardware product will be warranted for the remainder of the original warranty period.

5. What is not covered by the warranty

This warranty does not cover problems or damage resulting from:

• accident, abuse, misapplication, or any unauthorized repair, modification or disassembly;
• improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply;
• use of consumables, such as replacement batteries, not supplied by Logitech except where such restriction is prohibited by applicable law;
• lost parts that were originally supplied with the Logitech hardware product;
• non-Logitech branded parts and accessories even if sold with the Logitech hardware product;
• normal wear and tear.

When it turns out that the damage to the device is not covered by the warranty (has indication of tampering or physical damage, for example), the service center will send the customer an e-mail with a paid repair proposal or, in justified cases, send a device back without repair. In this case, the service center reserves the right to charge the costs of diagnostics and transport.

This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any electronic device or personal property that is not a Logitech product.  This warranty also does not cover Logitech products used by businesses for the purpose of providing end users with Internet access for a fee. 

6. National Statutory Rights

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

7. No other warranties are given

No Logitech dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

8. Limitation of liability

Logitech shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if Logitech has been advised of the possibility of such damages.

Fixit service center shall not be liable for any accessories or equipment not included in the original kit and the problems associated with the interoperability of the claimed goods with third-party devices and software.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

1. How to report a claim

On website https://rma.fixit-service.com:

• after the registration, through the User Account (extended functionality)
• by using a simplified form without the need to register (limited functionality).

In case of failure to submit a claim, the service reserves the right to return the device without repair. If you have any questions or concerns, please contact us ( Address and contact details of the service )

2. Required documents

In the case of post-warranty repair, the warranty card and proof of purchase are not required. Just remember to post a detailed description of the fault, which will allow us to fully diagnose the problem you are reporting.

3. Limitation of liability

Logitech shall not be liable for any special, indirect, incidental or consequential damages whatsoever, including but not limited to loss of profits, revenue or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if Logitech has been advised of the possibility of such damages.

Fixit service center shall not be liable for any accessories or equipment not included in the original kit and the problems associated with the interoperability of the claimed goods with third-party devices and software.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

1. How to pack the device and send the package

After submiting a claim, send the complete device with all original accessories to the service center. Do not ship additional items that are not part of the original set. The exceptions should be previously agreed with the service center.

The equipment must be properly secured for transportation. We recommend using fillers and packing the device in the original or replacement packaging, which will sufficiently protect the contents against damage or destruction that may occur during transportation. We would like you to pay special attention to the risk of minor scratches that may arise as a result of insufficient protection of the device.

Logitech and Fixit do not take responsibility for any damages ocurred during transportation and resulting from improper or insufficient protection of the equipment. In such cases, both the removal of the reported defect, as well as the transport damage, will be possible only at the customer's expense.

Depending on previous arrangements with the service center, you can send the device at your own expense or via a courier ordered by the service center.

Note: If the courier does not pick up the parcel on the next business day or at the time chosen during claim registration, please contact us immediately ( Service center contact details).

2. If your package is damaged during shipment from the service center

When receiving the parcel check its contents and the condition of the device in the presence of the courier .

If you notice any signs of damage, e.g. deformed packaging, damage to the equipment, incompleteness, write a damage report with the courier, and then immediately inform the service center about the situation (Service center contact details).

If possible, take photos of the damage and how the device was packed. Photo documentation will certainly speed up the process of claiming compensation.

Note: Remember that claiming compensation from the carrier is possible only on the basis of the damage report!